FAQ
Here you'll find the most common questions and answers.
1. What's the difference between Foundation and Ritual?
Foundation is our essentials line — timeless pieces made for everyday wear, always in stock and ready to ship. Ritual is where transformation lives: garments like Rooted and C.O.W.-Tee, created in small pre-order runs and never repeated once sold.
2. What does pre-order mean, and how does it work?
Ritual pieces are made to order in limited runs. When you pre-order, you secure your piece before it's produced — you'll receive a confirmation email right away, and another as soon as your order ships. Estimated timelines are noted on each product page.
3. What are your garments made from?
Every RootSQuaRe piece is crafted from certified hemp — a fibre that's naturally breathable, softens with every wash, and grows using a fraction of the water and pesticides required for cotton. Read more on our Hemp Benefits page.
4. What payment methods do you accept?
We accept all major credit and debit cards, along with the regional payment options available at checkout. All transactions are processed securely.
5. What is your return policy?
Returns work differently depending on the line. Foundation pieces can be returned or exchanged unworn within 30 days of delivery for a full refund. Ritual pieces are made once and never repeated, so we ask for a short reflection period before a return is finalised. See our full Return Policy page for details.
6. How do I care for my hemp wearables?
Caring for hemp is easy! Machine wash on a gentle cycle with cold water and mild detergent. Avoid bleach, and air drying is recommended to maintain the fabric’s quality and longevity.
7. Are your products ethically made?
Absolutely. We are committed to ethical practices. Our products are made in facilities that prioritize fair wages and safe working conditions, and we strive for full transparency in our supply chain.
8. How does sizing work for your products?
We offer a detailed size guide for each product to help you find your perfect fit. If you’re in between sizes or need extra assistance, feel free to reach out to our support team.
9. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. Check our Return Policy page for more details.
10. What makes your collection limited edition?
Our collection is made in small batches to ensure the highest quality and reduce waste. Once a design sells out, it will not be restocked — each piece is meant to remain rare.
Feel free to contact us regarding any other question that come up!